These Terms & Conditions govern your access to and use of the db33 platform, including all casino games, sports betting markets, promotions, payment services, and support channels. By creating an account or placing any wager on db33, you confirm that you have read, understood, and agreed to these terms in full.
The following summary highlights the most important rules that all db33 players should be aware of. The full legal text follows below.
Access to db33 is strictly limited to individuals aged 18 years and above. Any account found to be operated by a minor will be suspended immediately and all funds held pending review. Age verification documentation is mandatory.
Each individual player is entitled to register exactly one db33 account. Duplicate accounts — whether under the same name, same device, same IP address, or same payment method — will be closed without notice and bonus balances forfeited.
All db33 bonuses — including the welcome bonus of up to ৳20,000 — are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Full wagering terms are detailed in the Bonuses & Promotions section below.
Players are solely responsible for maintaining the confidentiality of their db33 login credentials. db33 will never request your password by email, live chat, or phone. Do not share your account details with any third party under any circumstances.
All deposits and withdrawals on db33 are processed exclusively through verified payment methods registered to the account holder. bKash, Nagad, Rocket, and Upay transfers must originate from a number registered in the player's own name.
Collusion, arbitrage betting, exploitation of software errors, use of automated bots or scripts, and any form of fraudulent activity are strictly prohibited at db33. Accounts found in violation will be permanently closed and relevant funds seized pending investigation.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and db33 ("the Platform", "we", "us", "our"). If you do not agree to any part of these terms, you must not register an account or use the db33 platform in any capacity. db33 reserves the right to amend these terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised terms.
Table of Contents
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
2.1 The db33 platform is available exclusively to individuals who satisfy all of the following criteria at the time of registration and on a continuing basis throughout their use of the platform:
2.2 db33 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension and, if applicable, return of un-wagered real-money deposits.
2.3 Players who are employees, contractors, or immediate family members of db33 or its affiliated technology and payment providers are not eligible to hold a player account or participate in promotions.
3.1 To access the full features of the db33 platform, including deposits, withdrawals, game play, and sports betting, a Player must complete the registration process and create a personal account.
3.2 Players must provide accurate, current, and complete information during registration. This includes — but is not limited to — full legal name, date of birth, residential address, mobile number, and preferred payment method details. Providing false or misleading registration information is a material breach of these Terms & Conditions.
3.3 Each Player is permitted to register and maintain exactly one (1) personal account. The operation of multiple accounts — whether simultaneous or sequential — is strictly prohibited. Where duplicate accounts are detected, db33 will close all secondary accounts, void any bonus balances held within them, and may apply restrictions to the primary account at its sole discretion.
3.4 Players are responsible for keeping their registration details up to date. Any change of name, address, mobile number, or payment method should be communicated to db33 support promptly. Failure to maintain accurate account details may delay KYC verification and withdrawal processing.
3.5 Players must select a secure password at registration and are solely responsible for maintaining its confidentiality. db33 recommends enabling SMS-based two-factor authentication, which is available free of charge to all account holders from the account security settings panel.
4.1 db33 operates a Know Your Customer (KYC) verification process in accordance with responsible gaming and anti-fraud best practices. All Players must successfully complete KYC verification before their first withdrawal is processed.
4.2 Acceptable identity documents for KYC verification include:
4.3 In addition to identity verification, db33 may request proof of address (a utility bill, bank statement, or official correspondence dated within the last 90 days) and proof of payment method ownership (a screenshot or confirmation from bKash, Nagad, Rocket, or Upay confirming the registered mobile number and account name).
4.4 KYC documents must be submitted via the account verification section of the db33 player dashboard. db33 aims to review and respond to KYC submissions within 30 minutes during Bangladesh Standard Time (BST, UTC+6) business hours and within 4 hours outside those hours.
4.5 db33 reserves the right to suspend withdrawals, restrict account activity, or close an account if KYC verification cannot be satisfactorily completed within a reasonable timeframe, or if submitted documents are found to be fraudulent or falsified.
5.1 db33 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Available methods and minimum/maximum deposit limits may vary and are displayed within the db33 cashier section.
5.2 All deposit transactions must originate from a payment method registered in the Player's own legal name. Third-party deposits — where the sending account belongs to a person other than the registered account holder — are prohibited and will be returned where possible, or held pending investigation.
5.3 db33 does not charge a fee for processing deposits. However, Players should be aware that their mobile banking provider (e.g., bKash or Nagad) may apply standard transaction fees on their end. db33 has no control over and bears no responsibility for fees levied by third-party payment providers.
5.4 Deposits are typically credited to a Player's db33 balance within sixty (60) seconds of a successful bKash or Nagad transaction confirmation. Bank transfer deposits may take longer depending on the processing times of the originating financial institution.
5.5 db33 reserves the right to request additional verification before crediting a deposit if the transaction triggers fraud or anti-money-laundering detection procedures. Players are advised to contact support if a deposit is not reflected in their balance within the expected timeframe.
6.1 Withdrawal requests may only be submitted once a Player has successfully completed KYC verification and met all applicable wagering requirements on any active bonus funds.
6.2 Withdrawals will be processed exclusively to the same payment method used for the most recent deposit, or to a verified payment method registered in the Player's name. db33 does not process withdrawals to third-party accounts or to payment methods not previously verified.
6.3 Withdrawal processing times are as follows, measured from the time of approval by the db33 payments team:
6.4 db33 reserves the right to apply enhanced due diligence procedures to withdrawal requests that are unusually large, that deviate significantly from a Player's historical deposit and withdrawal patterns, or that are flagged by db33's internal risk management systems. Such requests may take longer to process.
6.5 A Player may cancel a pending withdrawal request at any time before it has been approved and processed by the db33 payments team. Cancellation requests should be submitted via live chat support.
6.6 db33 reserves the right to withhold withdrawal processing if there is reasonable suspicion of fraudulent activity, account compromise, or breach of these Terms & Conditions, pending the outcome of an internal investigation.
7.1 db33 offers a range of bonuses and promotional incentives to eligible Players, including but not limited to: a welcome bonus of up to ৳20,000 for new account holders; reload bonuses; cashback offers; and seasonal promotions tied to events such as Pohela Boishakh, Eid, Victory Day, and major cricket tournaments including BPL and T20 World Cup.
7.2 All bonuses are subject to individual promotion-specific terms, which are published alongside each promotion on the db33 platform. In the event of any conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail for the subject matter of that conflict.
7.3 Unless stated otherwise in the specific promotion terms, the following general bonus conditions apply:
7.4 db33 reserves the right to withdraw any bonus, void bonus-derived winnings, and close an account if it determines that a Player has attempted to exploit a bonus offer through irregular betting patterns, arbitrage, or collusion.
7.5 Players who have opted out of bonus offers via their account settings are not eligible to receive or claim bonuses until they opt back in. Requests to apply bonuses retrospectively will not be considered.
8.1 All casino games available on db33 are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game title is governed by the provider's own individual game rules, which are accessible within the game interface.
8.2 All game outcomes are determined by independently certified random number generators (RNGs). db33 does not modify, override, or in any way interfere with game outcomes. The return-to-player (RTP) percentage for each game is set by the provider and disclosed within the game information panel.
8.3 In the event of a technical malfunction during game play — including server interruptions, disconnections, or software errors — db33's system logs shall be used as the primary record of the state of play at the time of the malfunction. db33 will endeavour to resolve any disputes arising from technical issues fairly and promptly, but reserves the right to void bets placed during a confirmed system malfunction.
8.4 Sports betting markets on db33 are subject to the specific rules applicable to each sport and market type, which are published in the sports betting section of the platform. db33 reserves the right to void, suspend, or settle any bet differently from initial market pricing if an event is abandoned, postponed, or if pricing errors are identified.
8.5 Minimum and maximum bet limits apply to all games and betting markets. These limits are displayed within the game or betting interface and may vary by game, market, account tier, or active promotional period.
9.1 The following activities are strictly prohibited on the db33 platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
10.1 db33 reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in the following circumstances:
10.2 Upon closure of an account for reasons other than Player-initiated self-exclusion or voluntary closure, db33 will conduct a review of the account balance. Where the Player is not found to be in breach of these terms, un-wagered real-money deposits (excluding bonus funds) will be returned via the Player's verified payment method within 5–10 business days.
10.3 Players who wish to close their account voluntarily may do so by contacting live chat support or emailing [email protected]. Account closure requests are processed within 24 hours. Players who are concerned about problem gambling are encouraged to use the self-exclusion tool available in their account settings rather than simply requesting a closure, as self-exclusion provides additional safeguards.
11.1 db33 is committed to promoting responsible gaming practices. The platform provides the following tools, accessible by all registered Players directly from their account settings without the need to contact support:
11.2 db33 does not knowingly accept bets from Players who have identified themselves as having a gambling problem. If you feel that your gambling is no longer under control, we strongly encourage you to use the self-exclusion tool or contact our support team immediately. Full guidance is available on the Responsible Gaming page.
11.3 Players must be 18 years of age or older to use the db33 platform. If you are aware of a minor accessing the platform, please contact [email protected] immediately.
12.1 All content on the db33 platform — including but not limited to software, source code, design, graphics, trademarks, logos, game assets, text, and data compilations — is the proprietary property of db33 or its licensed content providers and is protected by applicable intellectual property laws.
12.2 Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the db33 platform for personal, non-commercial entertainment purposes only. This licence does not extend to any commercial use, reproduction, distribution, modification, or public display of any db33 content.
12.3 The db33 name, logo, and associated brand elements are trademarks of db33. Unauthorised use of any db33 trademark, including in domain names, social media handles, or promotional materials, is strictly prohibited.
13.1 The db33 platform is provided on an "as is" and "as available" basis. While db33 takes all reasonable steps to ensure continuous, uninterrupted service, it does not warrant that the platform will be free from errors, interruptions, or technical failures at all times.
13.2 To the fullest extent permitted by applicable law, db33 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from a Player's use of or inability to use the platform, including but not limited to: loss of profits, loss of data, or loss of opportunity.
13.3 db33's total aggregate liability to any individual Player in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that Player in the 30 days preceding the incident giving rise to the liability.
13.4 Nothing in these Terms & Conditions shall limit db33's liability for fraud, wilful misconduct, or any other matter for which liability cannot lawfully be excluded or limited.
14.1 db33 collects, stores, and processes Player personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an account with db33, Players consent to the collection and processing of their personal data as described in the Privacy Policy.
14.2 db33 does not sell Player personal data to third parties for marketing purposes. Data is shared only with payment processors, KYC verification partners, game providers, and other service providers strictly as necessary to operate the platform.
15.1 db33 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via a notice displayed on the db33 platform or by email to the registered account address.
15.2 The "Last Updated" date at the top of this document reflects the date of the most recent revision. Players are encouraged to review this page periodically to remain informed of any changes.
15.3 Continued use of the db33 platform following the publication of updated Terms & Conditions constitutes acceptance of the revised terms. If a Player does not accept the revised terms, they must cease using the platform and contact support to arrange account closure.
16.1 These Terms & Conditions are written in English, which is the governing language of this agreement. In the event that this document is translated into any other language for the convenience of Players, the English-language version shall prevail in the event of any inconsistency or dispute as to interpretation.
17.1 For any questions, disputes, or concerns relating to these Terms & Conditions, Players may contact the db33 support team through the following channels:
17.2 db33 aims to acknowledge all formal complaints within 24 hours and to resolve disputes within 5 business days of receipt of all relevant information from the Player.
Last Updated: July 2026. These Terms & Conditions supersede all previous versions. By using the db33 platform you confirm that you are 18 years of age or older and that you have read and agreed to these terms in full.
If anything in these Terms & Conditions is unclear, our 24/7 support team is available via live chat inside your account dashboard. You can also browse the FAQ, explore our games, or review our Responsible Gaming page.
18+ only. Gambling should be entertaining. If it stops being fun, use our Responsible Gaming tools or contact support immediately.